Shipping

The shipping cost and time depend on the delivery speed and the weight/size of the item. To determine the applicable shipping cost and time for the items in the shopping cart: Select Continue to checkout. Choose or add your shipping address. Select the delivery speed, and then select Continue. Choose a payment method, and then choose Continue.

Starting from the seller's delivery of your order, the seller's delivery time is: Standard delivery: 4 to 14 working days. The shipping fee for items under US$ 69 is US$5.

If the currency of your credit card account is not U.S. dollars, you may be charged at an exchange rate different from the exchange rate quoted on our website. You may also need to pay foreign currency transaction fees. These fees are determined by your bank’s pricing and transaction fee policies.

Returns Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 7-days no reason for free shipping return, more than seven days postage will be borne by the customer. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@shinyjewellery.com.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at ssupport@shinyjewellery.com. Return address：300 Drakes Landing Road Greenbrae,California,USA

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.